- Our commitment to privacy
- Security Measures
We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. That’s because your account information and profile are password protected. Otherwise we cannot ensure or guarantee the security of any information you transmit to us and you do so at your own risk, because that no guarantee for any data transmission over the Internet or any wireless network to be perfectly secured.
- Information Collection and Use
Tiba Valley is the only owner for website collected information. So, we keep this information apart from whatever information is used to market your company to potential trading partners, private. Tiba Valley reserve the right to cooperate with law enforcement inquires and other third parties to enforce laws, intellectual property and other rights when, in its sole discretion, it believes in good faith such information is required to assist such parties.
- Public Access to Information
Please remember that any information you disclose becomes public information and you should exercise caution when deciding to disclose personally-identifying information. The information you provide will be made available to all users of our website.
- Disclosure of Information
Tiba Valley may disclose your information if having a resume to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be infringing or who may otherwise be causing injury to or interference with our title, rights, interests or property or those of other website users or of anyone else who could be harmed by such activities.
- Log Files
Tiba Valley use IP addresses to obtain metrics, analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use.
If Tiba Valley makes any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.
When a user reports a case of fraud to Tiba Valley, we delete the suspect’s offers and web site and cancel their membership to guard against possible repeat offences. We also maintain a blacklist of offenders to ensure that they do not gain admittance to Tiba Valley at a later date. It is important to note that these steps may be taken on the suspicion of fraud, before obtaining evidence. Tiba Valley cannot act as a mediator in disputes between companies regarding cases of fraud. By its very nature, international fraud is extremely difficult to prosecute, and while small cases are frequent, few are resolved satisfactorily. All Tiba Valley members are advised to be vigilant at all times.
How to avoid internet fraud for buyers:
- Check the credentials of potential partners before engaging in business
Be sure to check the credentials of all potential partners before engaging in any business over the internet.
- Use Extra Caution with High Value and Popular Items
Be suspicious of deals that seem too good to be true. They usually are. Be suspicious of sellers offering very low prices for hard to find items who seem to have a large number of these same products. If a seller is offering a number of the same items, ask to speak with the seller’s supplier. Independently verify that the supplier is a legitimate business with the correct address and phone number through a telephone directory or by calling directory assistance.
Payment method recommended by many buyers
-Letter of Credit (L/C): is the preferred payment method. However, there is some possibility of fraud due to incorrect or forged shipping documents. Be sure to check the L/C number, opening date, opening place, name and address of the issuing bank, shipping date, valid date, loading and unloading port, applicant, period of presentation, amount, as well as details of transshipment, partial shipment, etc.
-PayPal: is an online payment service provides you a personal money account through online, which can be funded with an electronic debit from your bank account or by a credit card.
-Escrow: is the transaction settlement service used by Tiba Valley.
- Be wary of items with delayed shipment
Delivery dates further than 20 days after your payment involve more risk.
- Make a clear contract
You should make a trade contract and keep it for a specific period to prevent argument. The contract should include sales conditions, payment method, an arbitration clause, quality inspection, etc.
- Stay in frequent contact with business partners
Maintain frequent contact and ask in detail about price, quality, payment method, contracts, etc. Genuine traders will respond positively and promptly. Most successful internet traders maintain close contact with business partners and reply promptly to inquiries.
- Check Contact Information
Fax Number: Look out for companies that use the same number for telephone and fax. They are likely to be small businesses. Also, it is best to avoid companies that list only a fax number in their contact information.
Website address: An impressive website does not guarantee the honesty or existence of a company. Don’t be lulled into a false sense of security.
E-mail Address: Do not rely on e-mail to contact a business partner. Even if the company has its own domain name, you may not be able to trace its owner.
Order a sample before committing to a purchase order to be sure that the product meets your expectations. Don’t forget to pay for samples.
How to avoid internet fraud for Sellers
- Track your package
Maintain proof that the buyer received your package and create a better customer experience. Promptly send the tracking number to your buyer so they can feel satisfied as they monitor its delivery progress. Use delivery confirmation as an added precaution.
- Watch for address inconsistencies
A shipping address that is different from the billing address is fairly common; however this could be a fraud indicator. For instance, a high-priced item that has a billing address in one country and a shipping address in another may be suspicious.
- Beware of unusual buyer requests
Unusual requests should put you on alert to suspicious activity.
- Provide clear and detailed descriptions
Give a detailed description of your item and include pictures. Also make sure to state your return policy clearly in a place where your buyer will be sure to see it.
- Respond to buyer inquiries promptly
Let your buyer know that you are listening. Respond promptly and courteously to their questions.